How we operate
Welcome. We believe in a transparent and thoughtful approach to fashion. Here’s a look at the journey of your garment, from our hands to yours.
1. The Waiting List
Our collections are produced in small, limited batches to ensure low waste and meticulous quality. If you want to be notified of our next drop, please join our waiting list by providing your email. We'll send you an email confirmation to finalize your subscription and confirm your interest.
2. Exclusive Preview & Pre-Order
As a valued member of our community, you'll receive a special access code via email. This code gives you an exclusive preview of the collection 1 week before the public launch, allowing you to place a pre-order and secure your item.
3. Launch Day & Your Order
At 9:00 AM UK time on our chosen launch date, the new collection will go live to the greater public. With only limited numbers available, all orders will be fulfilled on a first-come, first-served basis.
4. Our 24-Hour Cancellation Window
We want you to be 100% confident in your purchase. After you place your order, we offer a 24-hour cancellation grace period during which you can cancel your order for a full refund should you change your mind. After this period, we begin the made-to-order production process and are unable to accept cancellations.
5. The Made-to-Order Process
After our 24-hour cancellation window, we begin processing all orders. We instruct our suppliers and manufacturers based on the final order numbers. Our suppliers then produce and deliver materials—including any custom-dyed buttons—in exact quantities directly to our London-based manufacturer to ensure a zero-waste process. Your order is then queued for production.
6. Lead Time & Delivery
Once our suppliers are instructed, please allow an 8-week lead time for your order to be processed, manufactured, and prepared for shipping. We will keep you updated on the progress of your garment.
7. Quality Check & Final Delivery
We inspect each garment one by one to ensure it meets our rigorous quality standards. Your order is then individually processed, packed by hand, and shipped directly to you.
8. You Fall in Love
Each and every garment was thoughtfully created and lovingly made just for you. We hope that you love your purchase and that you wear, share, and talk about it. Let us know what you think—tag us on socials and let's stay connected!